Managing Human Resources
Managing Human Resources 11e (2014) by Susan Jackson, Randall Schuler, and Steve Werner. Published by Cengage. ISBN: 1-111-58022-7 or 978-1-111-58022-3
Each question needs be around 30 words:
Chapter 8
1. What is the role of training and development in learning organizations? Do you think a pharmaceutical company could effectively manage knowledge without having
well-developed training and development activities?
2. An auto dealer has hired you to help improve the performance of its sales and service staff. Your first task is to conduct a needs analysis for the organization.
Describe what you will do. Then, provide examples of possible training and development activities that could be used to influence the knowledge, behavior, and
attitudes of the staff.
3. Consider the various training and development formats described in this chapter. Which three do you think would be most effective for maintaining the skills of IT
engineers? Which three do you think would be the least effective? Explain your rationale.
4. Imagine that your organization, a publishing company, has decided to hire an external vendor to provide diversity training. You want to begin by having the vendor
conduct the training for just a small portion of the employees so that you can study and assess the training’s effectiveness. Describe a plan for evaluating the
effectiveness of the diversity training offered by the vendor. What measures will you use and how will you design the evaluation study?
Chapter 9
1. Why is job analysis essential for the development of appropriate performance measures?
2. What are the advantages and disadvantages of 360-degree appraisals?
3. How can poorly-designed performance measures contribute to poor employee performance? Can well-designed measures contribute to improving performance? Explain.
4. Assume you are supervising employees who fall into one of three categories:
a. Effective performers who have lots of potential for advancement.
b. Effective performers who are happy to stay where they are and who lack motivation or ability (or both) for advancement.
c. Ineffective performers.
You’ve assessed their performance, and now it’s time to have a feedback session. Explain how your discussions will be similar and how they will be different.
5. Do you think employers should be allowed to use biometric technology to track the movement of all employees? Or is such monitoring demeaning and unnecessary?
Explain your opinion.
Chapter 10
1. Explain how an organization’s approach to total compensation can help it be effective or prevent it from being effective?
2. How and why do the objectives of total compensation vary across companies?
3. What are the elements of total compensation? Which ones are most important to you personally?
4. Describe the purpose of job evaluation. What are the advantages and disadvantages of using the job ranking method? What are the advantages and disadvantages of
using a customized job evaluation point system?
5. What are your views on pay secrecy? How much do you think employees should be told about how their pay is determined?
