Discussion question

In Chapter 12 of the text – Managing & Using Information Systems: A Strategic Approach, we discuss the use of knowledge management in IT in business.

Using the lessons learned in Chapter 12 of the text and research about knowledge management, devise a process to retain the knowledge of your organizations’ IT department. How would you retain the documentation and the IT personnel’s knowledge about the different IT products and services so they can be kept, organized, and easily searched in the future?  

Text book:

Pearlson, K., Saunders, C., Galletta, D. (2016). Managing and Using Information Systems: A Strategic Approach, 6th ed. Burlington, MA: Wiley  ISBN: 9781119244288