“Customer Service” Please respond to the following:
• From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position.
• From the scenario, formulate at least two (2) strategies that a company in the midst of strategic change may use in order to provide continued motivation to its employees. Provide a rationale for your response.
*** E-activity: Research airline on the website***
• Journal Entry 5: Prepare a one to two (1-2) paragraph journal entry that examines your learning experiences with ORION in Week 2 of this course, that addresses the following:
1. Determine the primary manner in which ORION has increased your business knowledge in the related subject area.
2. Discuss specific challenges that you may have experienced with any of the subject matter presented, and point out the areas for which you would like more information.
3. Suggest at least two (2) possible applications of this week’s material to the company that you currently work for or hope to work for in the future.
