- Organizational structures and processes as well as their relationships. The roles of information technology within an organization.
- Generic business processes operating at different levels of any organization regardless of how they are structured. Process complexity. Differences between the types of information technology systems operating at various levels of an organization.
- How members of organizations learn about processes as well as environmental factors that inhibit learning. Whether organizations specifically train individuals on the IT systems to support the processes.
- Generic processes within organizations and their associated IT systems and how they may interrelate.
- How to assess whether an IT solution meets organizational process needs.
