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you Imagine that you are a member of the HR department of a small retail
customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company’s proposed
employee customer service training, stressing five (5) ways in which
such an assessment would expose any existing performance
deficiencies.
2. Develop a customer service training implementation plan and determine
the method of training (i.e., presentation, discussion, case study,
discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in
attending a training class.
5. Develop a survey to collect feedback from the employees who attend
the training.
6. Use at least five (5) quality academic resources in this assignment.
Note: Wikipedia and other Websites do not qualify as academic
resources.
