Category: Not applicable

Customer Service

February 22, 2020 2 Comments Business and Management, Not applicable

1.    Explain SIPOC; what is its purpose?  From the standpoint of customer service, what does it help you understand?  Hint:  you may want to use an example of a meaningful process from your own work experience to help illustrate your answer.

2.    In the Week 1 folder we had group readings/individual worksheets, along with a corresponding group discussion board (Southwest Air, etc.).  Identify at least 2 of the primary themes discussed in your groups readings, including the specific examples which supported those chosen themes.

3.    How would you respond to this statement (uttered by an unenlightened CEO)?  We cant afford to improve our customer service right now because the techniques are too expensive and complicated.  We have other strategic priorities this year.

4.    In the discussion board exercise you told stories about people based on their picture only.  How were you able to do that?

5.    A) Explain the basic concept of the ladder of inference.

B) Explain how the ladder of inference can help us become better service providers to internal/external customers?

6.    We see the world as we are, not as it is.  From the standpoint of customer service, what does this mean? 

7.    From the lecture and/or video, list two specific techniques/lessons about empathy?  What is it, and why is it such an important concept? 

8.    How does the concept of culture shape customer service?

9.    From what we have done together so far this semester, thoroughly describe one key learning that has really hit home for you personally (please dont be redundant with your answers from above).  What did you find interesting, surprising, controversial, etc.?  How can it be applied to customer service? 

Customer Service

February 22, 2020 9 Comments Business and Management, Not applicable

1.    Explain SIPOC; what is its purpose?  From the standpoint of customer service, what does it help you understand?  Hint:  you may want to use an example of a meaningful process from your own work experience to help illustrate your answer.

2.    In the Week 1 folder we had group readings/individual worksheets, along with a corresponding group discussion board (Southwest Air, etc.).  Identify at least 2 of the primary themes discussed in your groups readings, including the specific examples which supported those chosen themes.

3.    How would you respond to this statement (uttered by an unenlightened CEO)?  We cant afford to improve our customer service right now because the techniques are too expensive and complicated.  We have other strategic priorities this year.

4.    In the discussion board exercise you told stories about people based on their picture only.  How were you able to do that?

5.    A) Explain the basic concept of the ladder of inference.

B) Explain how the ladder of inference can help us become better service providers to internal/external customers?

6.    We see the world as we are, not as it is.  From the standpoint of customer service, what does this mean? 

7.    From the lecture and/or video, list two specific techniques/lessons about empathy?  What is it, and why is it such an important concept? 

8.    How does the concept of culture shape customer service?

9.    From what we have done together so far this semester, thoroughly describe one key learning that has really hit home for you personally (please dont be redundant with your answers from above).  What did you find interesting, surprising, controversial, etc.?  How can it be applied to customer service? 

Customer Service

February 22, 2020 5 Comments Business and Management, Not applicable

1.    Explain SIPOC; what is its purpose?  From the standpoint of customer service, what does it help you understand?  Hint:  you may want to use an example of a meaningful process from your own work experience to help illustrate your answer.

2.    In the Week 1 folder we had group readings/individual worksheets, along with a corresponding group discussion board (Southwest Air, etc.).  Identify at least 2 of the primary themes discussed in your groups readings, including the specific examples which supported those chosen themes.

3.    How would you respond to this statement (uttered by an unenlightened CEO)?  We cant afford to improve our customer service right now because the techniques are too expensive and complicated.  We have other strategic priorities this year.

4.    In the discussion board exercise you told stories about people based on their picture only.  How were you able to do that?

5.    A) Explain the basic concept of the ladder of inference.

B) Explain how the ladder of inference can help us become better service providers to internal/external customers?

6.    We see the world as we are, not as it is.  From the standpoint of customer service, what does this mean? 

7.    From the lecture and/or video, list two specific techniques/lessons about empathy?  What is it, and why is it such an important concept? 

8.    How does the concept of culture shape customer service?

9.    From what we have done together so far this semester, thoroughly describe one key learning that has really hit home for you personally (please dont be redundant with your answers from above).  What did you find interesting, surprising, controversial, etc.?  How can it be applied to customer service? 

Leisure

February 22, 2020 5 Comments Humanities, Not applicable

The Challenge Course is a one-day experience of learning and personal growth.
Participants overcome obstacles of increasing difficulty through group interaction and personal challenge in a non-threatening, cooperative environment. For this paper you will both discuss your experience at the ropes course, and how this relates to your personal motivations for leisure. Write this paper in a memo format style. This paper does not have to use the APA format (you’re welcome!).

My Notes: You can make up anything about this as long as it sounds good and is at least 750 words

Leisure

February 22, 2020 3 Comments Humanities, Not applicable

The Challenge Course is a one-day experience of learning and personal growth.
Participants overcome obstacles of increasing difficulty through group interaction and personal challenge in a non-threatening, cooperative environment. For this paper you will both discuss your experience at the ropes course, and how this relates to your personal motivations for leisure. Write this paper in a memo format style. This paper does not have to use the APA format (you’re welcome!).

My Notes: You can make up anything about this as long as it sounds good and is at least 750 words

Leisure

February 22, 2020 1 Comment Humanities, Not applicable

The Challenge Course is a one-day experience of learning and personal growth.
Participants overcome obstacles of increasing difficulty through group interaction and personal challenge in a non-threatening, cooperative environment. For this paper you will both discuss your experience at the ropes course, and how this relates to your personal motivations for leisure. Write this paper in a memo format style. This paper does not have to use the APA format (you’re welcome!).

My Notes: You can make up anything about this as long as it sounds good and is at least 750 words

Any topic (writer’s choice)

February 22, 2020 4 Comments Not applicable, Political science

the article: https://www.newyorker.com/magazine/2013/12/09/our-broken-constitution

I just need one paragraph responding to those questions

1. Using the title or headline, figure out the overall question the author is trying to answer. In the New Yorker article below, the question is given to you.

2. Figure out the author’s main argument. The main argument is a 1 sentence answer to the question you identified in Step #1.

3. Figure out the key supporting points that the author uses to back up their main argument (Step #2). Usually each section in a longform or narrative news article signifies a new key supporting point. In the New Yorker article below, each new section is marked by a large superscript letter.

4. For each key supporting point, list out the evidence the author presents for that key supporting point.

5. Decide whether or not you agree with the main argument and note down why.

“Our Broken Constitution”, Toobin (New Yorker)

February 22, 2020 4 Comments Not applicable, Political science

I need it to be as short as possible, about one paragraph that responds to this 4 questions.

1. Using the title or headline, figure out the overall question the author is trying to answer. In the New Yorker article below, the question is given to you.

2. Figure out the author’s main argument. The main argument is a 1 sentence answer to the question you identified in Step #1.

3. Figure out the key supporting points that the author uses to back up their main argument (Step #2). Usually each section in a longform or narrative news article signifies a new key supporting point. In the New Yorker article below, each new section is marked by a large superscript letter.

4. For each key supporting point, list out the evidence the author presents for that key supporting point.

ARTICLE: https://www.newyorker.com/magazine/2013/12/09/our-broken-constitution

Any topic (writer’s choice)

February 22, 2020 1 Comment Health Care and Life Sciences, Not applicable

write 400600 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

Health care facilities treat many types of patients. For hospitals, patients are called inpatients and stay overnight. For outpatient facilities, such as a clinic or ambulatory center, patients will arrive for an appointment, treatment, test, or procedure and then return home the same day. For a long-term facility, such as a nursing home, patients will stay for weeks or monthseven years. Keeping a patient record of treatment rendered is most important to maintain a health care facility and support the reimbursement process to receive payment for services rendered. The patient record is a legal document. There is a saying in health care, If it was not documented, it was not done. This patient data can be in paper or electronic format.

To understand the similarities and differences of the types of patient data collected by these different facilities, and to understand the types of documents that contain this data for paper health record or electronic health record systems, complete the following assignment:

Describe 5 documents in the patient medical record and the purpose for each.State whether these documents would be used in hospital, outpatient, or long-term facilities.

Implement Strong Access Control Measures

February 22, 2020 3 Comments Computer Science, Not applicable

Go over the Spark Project Group doc and Spark Topology thoroughly; then write a one page summary of the following bullet points while addressing each of the needed suggestions below (#1-5)

-Restrict access to cardholder data by business need to know

1. Identify security-related threats to the organization.
2. Identify vulnerabilities within the organization’s architecture.
3. Identify threat/vulnerability pairs to determine threat actions that could pose risks to the organization.
4. Estimate the likelihood of occurrence and the potential negative impact for each threat action.
5. Justify your reasoning for each identified threat highlighting qualitative and quantitative data.

-Identify and authenticate access to system components

1. Identify security-related threats to the organization.
2. Identify vulnerabilities within the organization’s architecture.
3. Identify threat/vulnerability pairs to determine threat actions that could pose risks to the organization.
4. Estimate the likelihood of occurrence and the potential negative impact for each threat action.
5. Justify your reasoning for each identified threat highlighting qualitative and quantitative data.

-Restrict physical access to cardholder data

1. Identify security-related threats to the organization.
2. Identify vulnerabilities within the organization’s architecture.
3. Identify threat/vulnerability pairs to determine threat actions that could pose risks to the organization.
4. Estimate the likelihood of occurrence and the potential negative impact for each threat action.
5. Justify your reasoning for each identified threat highlighting qualitative and quantitative data.

***Use the PCI_DSS PDF for reference to construct summary***