case study overview:
Service industries strive to relieve their customers anxieties, but often those stresses are transferred to the service employees. For example, help desk call center workers face so much tension that turnover rates can reach as high as 125 percent per year. That amounts to a loss of every employee plus a quarter of their replacements in a single year. Since finding new people to fill all those positions can be expensive, the savviest companies look for ways to motivate their employees to be productive and happy so that they choose to stick around for a while.

John Ratliff of Appletree Answers, a company that provides call center and receptionist services for other businesses, was able to expand his company from a one-man operation to a thriving business with 650 employees at more than 20 locations. Appletree supports clients ranging from sole proprietors to Fortune 500 companies in every industry imaginable.

Early in its growth, however, Appletree suffered the same high turnover rate that is common in the call center industry. Ratliff decided to restructure the business to focus on employee satisfaction and wellness. First, he developed a new set of company principles that encouraged staffers to think like a customer and take care of each other. In order to accommodate his largely Generation Y employees, Ratliff instituted flexible schedules and arranged for additional training programs. Ratliff also encourages employees to submit ideas regarding the companys projects. A desktop app called Idea Flash lets staffers send their suggestions to executives, further enriching the job experience.

In his quest to turn his company around, Ratliff discovered that some of his employees struggled with problems such as serious illnesses, financial hardships, and even homelessness. To combat these crises, he created the Dream On program to provide personalized motivation that doesnt come in a standard paycheck. Similar to the Make a Wish Foundation, Dream On strives to help make selected employees dreams come true, whether it is a trip to Disney World for a sick child or a luxury honeymoon for a loyal worker.

Working in this newly fulfilling environment had a profound effect on Appletrees staff. No longer just seat-fillers, their personal commitment to the company became an integral part of its goals and culture. Because of all this positive reinforcement, Appletree staffers are not only more willing to stay at their jobs, but they also perform their tasks with more energy and effort. John Ratliffs unique approach gives his company a leg up on the industry while still caring deeply for his employees. Thats known as a winwin.

answer questions in essay format APA:
1.Why is employee turnover very costly for companies?
2.How did John Ratliff increase employee motivation by understanding and adapting the motivational theories discussed in the chapter? Which theory do you think is most appropriate?
3.How did the Dream On program motivate workers and help build stability within the organization ?
NEED 2 APA CITATION FROM A WEBSITE SOURCE

Explain how the static aggregate demand and aggregate supply model gives us misleading results about the price level, particularly with respect to decreases in aggregate demand. Describe how the aggregate demand curve is different in the dynamic model as compared to the static model. Describe how potential GDP is different in the dynamic model as compared to the static model.

The aggregate demand and aggregate supply model explains short-run fluctuations in
real GDP and the price level. The aggregate demand (AD) curve shows the relationship between
the price level and the quantity of real GDP demanded by households, firms, and the government
(both inside and outside of the country). The short-run aggregate supply (SRAS) curve shows
the relationship in the short run between the price level and the quantity of real GDP supplied
by firms. In the short run, real GDP and the price level are determined by the interaction of the
aggregate demand curve and the short-run aggregate supply curve.
The aggregate demand curve tells us the relationship between the price level and the
quantity of real GDP demanded, holding everything else constant. If the price level changes but
other variables that affect the willingness of households, firms, and the government to spend
are unchanged, the economy will move up or down a stationary aggregate demand curve. If any
variable changes other than the price level, the aggregate demand curve will shift.
Three variables shift the aggregate demand curve:
Changes in government policies. The federal government uses monetary policy and
fiscal policy to shift the aggregate demand curve. Monetary policy refers to the actions
the Federal Reserve take to manage the money supply and interest rates to achieve
macroeconomic policy objectives. Fiscal policy refers to changes in federal taxes and
purchases that are intended to achieve macroeconomic policy objectives.
Changes in the expectations of households and firms.
Changes in foreign variables.
Because changes in the price level do not affect the number of workers, the capital stock,
and the available technology in the long run, changes in the price level do not affect the level of
real GDP. The level of real GDP in the long run is called potential GDP or full-employment GDP.
The long-run aggregate supply (LRAS) curve shows the relationship in the long run between the
price level and the quantity of real GDP supplied. The LRAS curve is a vertical line. Because
potential GDP increases each year, the long-run aggregate supply curve shifts to the right each
year.
The short-run aggregate supply curve is upward sloping because, over the short run, as the
price level increases the quantity of goods and services firms are willing to supply increases. The
main reason firms behave this way is that as the prices of goods and services rise, prices of inputs
rise more slowly. Most economists believe that some firms and workers fail to accurately predict
changes in the price level. The reasons for this include:
contracts make some wages and prices sticky
firms are often slow to adjust wages
menu costs, the costs to firms of changing prices, make some prices sticky
The aggregate demand and aggregate supply model can be used to analyze changes in real
GDP and the price level. In the long run, the short-run aggregate supply curve and the aggregate
demand curve intersect at a point on the long-run aggregate supply curve, and the economy
produces its potential level of real GDP. At this point, firms are operating at their normal level of
capacity, and everyone who wants a job will have one, except for the structurally and frictionally
unemployed.
Summary
161
BAM 223 Principles of Economics
The basic aggregate demand and aggregate supply model leads to some misleading results
because of these assumptions: (1) the economy does not experience continuing inflation and (2)
the economy does not experience long-run growth. We can create a dynamic aggregate demand and
aggregate supply model by making changes to the basic model based on the following facts:
potential real GDP increases continually, shifting the long-run aggregate supply curve to
the right.
during most years, the aggregate demand curve shifts to the right.
except during periods when workers and firms expect high rates of inflation, the short-run
aggregate supply curve shifts to the right.
The dynamic aggregate demand and aggregate supply model provides a more accurate
explanation than the basic model of the source of most inflation. If total spending in the economy
grows faster than total production, prices rise. Inflation can also result when there is a shift to the
left of the short-run aggregate supply curve.

What are the differences between national income, personal income, and disposable personal income?

The chapter also describes other measures of total production and total income. National
income accounting refers to the methods the U.S. Bureau of Economic Analysis (BEA) uses to
track total production and total income in the economy. In addition to computing GDP, the BEA
computes the following four measures of production and income: gross national product, national
income, personal income, and disposable personal income, as outlined below:
Gross National Product (GNP) is the value of final goods and services produced by
residents of the United States, even if the production takes place outside the United
States. GNP includes foreign production by U.S. firms but excludes U.S. production by
foreign firms. For the United States, GNP is almost the same as GDP.
In producing goods and services, some machinery, buildings, and equipment wear out and
have to be replaced. Depreciation is referred to as the consumption of fixed capital. If we
subtract this value from GDP, we are left with national income.
Personal income is income received by households. To calculate personal income, we
subtract the earnings that corporations retain rather than pay to shareholders in the form
of dividends and we add in the payments received by households from the government in
the form of transfer payments or interest on government bonds.
Disposable personal income is equal to personal income minus personal tax payments,
such as the federal personal income tax. Disposable personal income is the best measure
of the income households have available to spend.

Prompt:

Waning crescent earth seen from the moonAs we discuss denialism and its spread online, we will find that there are many topics for which there is substantial empirical evidence and scientific or historical consensus, yet still there are some who deny their veracity. Denialism is very different from true skepticism in that rather than seeking truth through reliable evidence and sound logic, it relies on outlier evidence and unreliable sources and employs a variety of logical fallacies and conspiracy claims in order to support a bias or previously held belief. If it wasnt for denialist claims, many of these topics would not be debatable; they only become arguable topics because denialists refuse to acknowledge facts and reason. For this assignment, using support from at least five sources that youll find during the course of your own research, you must write an argumentative essay refuting a denialist claim by presenting credible evidence and appealing to reason. Your essay will be a fact claim, in that you are arguing something is true or did happen while denialists argue it isnt or didnt. You will likely focus on presenting evidence for your claim and deconstructing the arguments and logic of denialists.

_____________________________________________

Image attribution: NASA, public domain

Details:

You might focus on addressing a science denial claim, like Flat Earth Theory, anti-vaccination claims, climate change denial, evolutionary theory denial, germ theory denial, claims denying the link between HIV and AIDS or between tobacco and cancer, or claims denying the safety of GMO foods. Or you may choose to focus on a historical negationist claim, such as Holocaust denial, Confederate revisionisConfem (the Myth of the Lost Cause), or denial of war crimes and human rights abuses such as those committed by Turkey in WWI, Japan in WWII, Serbia in the Yugoslav wars, or those of the Soviet Union or China. Alternatively, you could focus on a certain conspiracy theory that persists despite evidence that convincingly disproves it, such as the claims that the moon landing was a hoax, various 9/11 truther claims, the birther conspiracy theory, or some anti-Semitic canard, like the Blood Libel or the Protocols of the Elders of Zion forgery.

Your essay must draw support material from at least 5 sources, and at least two of those must be scholarly sources from academic, peer-reviewed publications. Every body paragraph must introduce some concrete, cited support material from a source. The final draft must be a minimum of 1,600 words long and a maximum of 2,000 words (Works Cited pages are not traditionally included in word count).

Structure:

Introduction: Your hook or attention-getter might be an interesting statistic or fact from a source or an engaging but brief anecdote. Background on your topic may discuss the proliferation of denialist claims and focus in by outlining this specific denialist claim and its main points. Your thesis should express your fact claim and indicate your main supporting points.

Body Paragraphs: Your body paragraphs will likely focus on pieces of evidence that help to prove your fact claim or disprove the denialist claims, each with their own source support and analysis. This is standard argumentation or persuasion structure. You may also choose to focus a paragraph or multiple paragraphs on clarifying and refuting denialists arguments, either by exposing their evidence as false or by demonstrating how their logic is flawed. Remember to use a topic sentence to clarify the focus of each paragraph and to draw on source support in each one. Sources should be clearly introduced before they are quoted or paraphrased.

Conclusion:  You might review your main ideas and express again the fact claim you are making. You might end with a call to action, encouraging readers to do or think something in the future, or with a final thought that connects to your hook, bringing the essay full circle.

You are the manager of a theater. At present, the theater charges the same admission price of $8 to all customers, regardless of age. You propose a two-tier pricing scheme: $5 for children under the age of 12 and $10 for adults. You tell your supervisor that your proposal is likely to increase revenue. What must be TRUE about the price elasticity of demand if your proposal is to achieve its goal of raising revenue? Explain your answer.

You believe that the price elasticity of demand for theater tickets for children is elastic. Hence, a decrease in price will increase revenue. The demand for tickets for adults is inelastic; therefore, increasing price for this group will increase revenue.

  A 1.  Provide an effective introduction.

2.  Provide an appropriate thesis statement that previews two to four main points.

3.  Develop each  of the main points with appropriate support in the body of your essay.
4.  Provide an effective conclusion   
                                                                                               
B.  Include at least  one academically credible source in the body of your essay.

1.  For your sources, include all in-text citations and references in APA format.

C.  Demonstrate professional communication in the content and presentation of your submission.

hello,
I want you to help me reply to discussion prompt in the photo questions 1-3, and reply to my two classmatess comment  to discussion prompt

The instruction and comments of my two classmates are  in the additional materials

This is a link to the textbook
http://dept.clcillinois.edu/psy/LifespanDevelopment.pdf

Thank you,

CSSS 5140 Week 4 Discussion #1: Heimdals Corporate Security Checklist (1-page)

READING
Wedsite: https://heimdalsecurity.com/en/why-thor

Based on Heimdals Corporate Security Checklist, the organization should be created and maintained as follows:
        The organization everyday activities should be monitored so that cyber security can be enhanced based on the data obtained from monitoring organization activities.
        Data originating from different sources should be double checked before storing on the organizations database or server since data originates from different sources, therefore maintaining a proper firewall is necessary for the organization.
        Conducting timely review and meeting with IT department enables the organization to be updated with latest data breaches as well as new Heimdals Corporate Security Checklist.
        The organizations software should be updated with latest operating systems, firewalls and only authorized employee should be able access data from the main server, therefore organizations security remains intact.
        Developing robust policies with end users are important for the organization, which provides better insights into working of the organization with Heimdals Corporate Security Policy which includes policies such as internet policy, network security policy and for all working components in the organization.

ASSIGNMENT
Write one-page paper explaining how you would incorporate Heimdals Corporate Security Checklist in an organization’s business strategy. (Create an organization)

REQUIREMENTS
APA Format
List two references
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CSSS 5140 Week 4 Discussion #2: NIST Cybersecurity Reference Model (2-pages)

READING MATERIAL
Website: https://www.nist.gov/cyberframework/online-learning/five-functions

ASSIGNMENT
Discuss the five aspects of the NIST Cybersecurity Reference Model: Identity, Protect, Detect, Respond, and Recover.

REQUIREMENTS
–      Two pages
–      APA Format
–      Two references
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CSSS 5140 Week 4 Assignment 1: Video Synopsis (2-pages)

VIDEO
Everyday cybercrime and what you can do about it (Jams Lyne)

Link:

https://www.ted.com/talks/james_lyne_everyday_cybercrime_and_what_you_can_do_about_it?language=en

ASSIGNMENT
Instructions: After reviewing the video answer the following questions in two to four strong paragraphs using APA format:

1. What are the major points, strengths, and weaknesses?
2. How could the information be applied in Cyber Strategic Operations?

REQUIREMENTS:
– Provide two references.
– APA Format
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CSSS 5120 Week 4 Discussion #1: This Week in Cybersecurity (2 pages)

ASSIGNMENT

Find a Cybersecurity-related current event, activity, or development on https://www.c-span.org/ to write and share with your colleagues. In your discussion post, briefly summarize the event and reflect on its significance to support your topical input.

Questions to address in a two-pages paper might include:
  How does the event relate to issues addressed in class?
  How might similar situations be mitigated?
  What is the broader impact of the event (e.g., nationally, globally, etc.)

Include a link to the story or a citation so that others may read the story.
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CSSS 5120 – Week 4 Discussion #2: Securing SCADA and DCS Systems (2 pages)

READING
Study Case: SCADA in Smart Grids, pp. 143-145 (Note the involvement of NIST and the issues being uncovered as the good idea of a smart grid is confronted with the realities of cyber risks.) See attached file.

VIDEOS
Rajvir Singh. (2015, March 31). E- Learning SCADA Lesson 1- What is SCADA? [Video file].
Retrieved from https://www.youtube.com/watch?v=5ZiIA-kMV8M

ASSIGNMENT
Realizing the vulnerabilities and risks to Counterintelligence (CI) from cyberattacks using Supervisory Control and Data Acquisition (SCADA) and Distributed Control Systems (DCS) systems, what are the obstacles to the CI industry, in collaboration with the government, to securing SCADA and DCS systems against Cyber Attacks?

Requirements:

– APA Format
–  2 pages
–  2 references

Assignment Instructions:

How does your professional discourse community use written communication to transmit information to its members?

Select a document that is used within your discourse community (i.e. marketing plan, financial report, handbook).
What is the purpose of this document? How do you know? What information does the author use to support his thesis?
Who is the intended audience? How do you know? What type of language is being used, or what references do they make which support your conclusion?
What is the context of this document? Where and when was it published? What is it responding to?
What is the ethical stance of this author? What ideologies inform their position?
What is the genre of the piece? How does it follow the conventions of its chosen genre?
Does the document adequately serve its purpose and address the audience? Why or why not?

Directions for Writer:

Please use the attachments to revise the paper titled Handbook for IIDA – Rhetorical Analysis (PDF) attached. You’re only revising about 1 page paper-worth of the content.

please reference ‘Additional Instructor’ for the Professor’s direct feedback as it relates to the rubric. Revise within Rubric parameters.

please use Sample Rhetorical Analysis titled as ‘Rhetorical Analysis Sample 2 (1)’ to reference for structure of the paper ONLY.

Under what circumstances do you believe that an employer should have the right to monitor employees who are working from home?  In your opinion, what types of monitoring would be permissible, and what types would be possible privacy violations?

Fred Faculty is a professor employed by a State University. One day Fred is served with a disciplinary action, alleging that numerous documents related to his secondary employment as a labor consultant were found after a weekend search of his workplace computer, located in his locked office. After a hearing, the University terminates his employment for improper use of State resources. What legal claims can Fred bring? Will he prevail in his lawsuit?  Explain your answer.